Effective Date: 15-03-2025

Orbi.pk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information of our users. By using Orbi.pk, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you register, place an order, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• CNIC Number (where applicable)

b. Account Information

• Username & password
• Order history
• Saved items or wish list

c. Payment Information

• Credit/Debit card or bank account details
• All payment data is encrypted and processed securely via third-party payment gateways. Orbi.pk does not store your card or bank details.

d. Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and interaction with content

e. Cookies and Tracking Technologies

We use cookies to:

• Remember your login
• Analyze user behavior
• Show personalized recommendations
• Improve overall site performance

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your user account
• To process and fulfill orders
• To send order updates, shipping status, and notifications
• To provide customer support
• To personalize your experience
• To detect and prevent fraudulent activities
• To comply with legal obligations
• To send marketing emails (only with your consent)

3. Sharing of Information

We value your trust and do not sell or rent your data. However, we may share your data with:

a. Service Providers

Third-party companies that help us operate the website and deliver services, including:

• Payment gateways
• Courier services
• Marketing and advertising platforms
• Hosting and IT providers

b. Legal Obligations

We may disclose personal information if required by law or:

• To respond to legal process
• To protect our rights and property
• To prevent fraud or illegal activities

4. Data Security

Orbi.pk uses robust security measures to protect your data, including:

• SSL encryption for data transmission
• Secure and encrypted servers
• Regular software updates and security audits
• Access controls and authentication systems

We also encourage users to:

• Use strong passwords
• Not share login credentials
• Log out from public or shared devices

5. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: You can view the data we have stored about you
• Correction: You can correct inaccurate or outdated information
• Deletion: You can request us to delete your personal data (except where required by law)
• Marketing Opt-out: You can unsubscribe from marketing emails anytime

To request access, correction, or deletion, contact us at: orbi.pk@gmail.com

6. Cookies Policy

Cookies are small files stored on your device that help enhance your browsing experience. You can:

• Accept all cookies
• Reject non-essential cookies
• Modify your browser settings to control cookies

Note: Disabling cookies may limit some features of the site.

7. Third-Party Websites

Orbi.pk may contain links to third-party websites. Please note:

• We are not responsible for their content or privacy practices
• We recommend reviewing their privacy policies before sharing any personal data

8. Children’s Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe we have collected such information, please contact us to delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our practices. Updates will be posted on this page with the revised effective date.

We recommend reviewing this policy regularly.

10. Contact Us

For questions, concerns, or data requests, please contact:

📧 Email: orbi.pk@gmail.com
📞 (UAN) 111-116-724
🏢 Address: 3rd Floor,GCU Road ,Nishat One IT Tower